Shipping Policy

A Legal Disclaimer

At Biotech Medical Supplies, we proudly ship all our products across Australia.

🚚 Australia-Wide Delivery

All orders are dispatched as soon as possible after payment is confirmed. We partner with a range of trusted courier services.

Orders placed before 12:00pm AEST may be delivered within 1–3 business days to major cities and towns. Remote or regional deliveries, including Western Australia (WA) and the Northern Territory (NT), may take up to 7 business days.

Note: Delivery timeframes are estimates only. We are not liable for any delays or inconvenience resulting from third-party courier services.

🌎 International Orders & Remote Areas

For international delivery or remote area quotes, please contact us at:

📧 terry@biotechmedicalsupplies.com.au

📞 0479 145 492

✈️ Urgent or Express Delivery

If you require express service, please call us on 0479 145 492 before placing your order. Additional fees may apply.

🏢 Local Pickup (Sydney Only)

Local pickup is available from our Sydney warehouse by appointment. Please contact us to arrange a suitable time.

📦 Receiving Your Delivery

A signature is required on delivery. Please ensure someone is available at the delivery address between 7:00am and 6:00pm on business days. If no one is present, the courier may leave a missed delivery card or attempt redelivery. Additional charges may apply for redelivery. To avoid delays or failed deliveries, we recommend using a business address if possible.

📬 Authority to Leave (ATL)

You may authorise us to leave the parcel without a signature. By selecting this option, you agree that:

Delivery will be considered complete once the item is left at your address.

Biotech Medical Supplies and our couriers will not be held responsible for any loss, theft, or damage resulting from this delivery method.