Refund Policy

A Legal Disclaimer

Returns & Refunds Policy – Biotech Medical Supplies

Thank you for your purchase from www.biotechmedicalsupplies.com.au. We are committed to offering high-quality, TGA approved healthcare products, and your satisfaction is important to us.

If you are not satisfied with your order, you may request a return for a full refund of the product price (excluding shipping and handling) within 30 days of the order date shown on your packing slip.

Please read the conditions below carefully:

🚫 Important: Medical Items Are Non-Returnable

Due to strict hygiene and safety protocols, we do not accept returns on any medical products, including: COVID-19 test kits, Face masks, Gloves. Any opened healthcare consumables

📧 Return Process

To begin a return request, please contact us at:

📩 terry@biotechmedicalsupplies.com.au

within 30 days of your order date. We will not process any returns without prior communication.

📦 Return Requirements

If your return is approved, please send the product back with:

The unused portion of the product

All original packaging (in resellable condition)

A printed copy of our email conversation

📍 Return Address

Biotech Medical Supplies

Unit 25, 22 Anzac Street

Greenacre, NSW, 2190, Australia

📱 Mobile: 0479 145 492

⚠️ Important Notes

We can only accept returns for items purchased directly from our website. If you purchased our products through a retailer, please return them to the original place of purchase. Use express post or registered mail for protection and tracking.

Biotech Medical Supplies is not liable for lost return parcels.Refunds will be processed to the original payment method within 7–10 business days after we receive the returned item(s) and confirm all conditions are met.